NetSuite - Waiving Additional Late Fees

NetSuite - Waiving Additional Late Fees

In the event property managers wish to waive more than one late fee for a resident, they will need RVP approval. 

To waive an additional late fee in NetSuite: 

1. Navigate to the Delinquent Customers screen. 
   
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2. Select the Late Fee Invoices tab. 
   
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3. Click the checkbox next to the desired resident. 
   
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4. Click Waive Late Fee. 
   
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5. Enter the reason for the waive. 
   
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6. Click Save & Submit for RVP Approval. 
   
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The RVP either approves or rejects the waive request. If the RVP approves the late fee waive reason, the late fee will be waived. If the RVP rejects the late fee waive reason, the late fee will be charged.