Customer Portal - Portal Does Not Recognize Email or Password

Customer Portal Does Not Recognize Email or Password

This is for when a customer is trying to login to the new customer portal for the first time using the link their community provided and they receive an error stating the system does not recognize either their email or their password:

The customer will need to instead create a new account.

Click on Create Account

   Please note,  The customer must use the same email as is listed as the primary email in their NetSuite profile