Customer Portal - Forgot customer portal password / Password Reset

Forgot customer portal password / Password Reset

1. Click on the Need Help link
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3. Customers will be redirected to reset password page upon clicking Need Help
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5. The customer will need to enter their email and then click Submit. You will be sent an email from [e-mail] with a 6-digit code. 
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7. Upon receiving the code, the customer will need to go back to the Customer Portal website and click on the Reset Password Page link
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9. The customer will need to type in their email, the 6-digit code, and then create a new password that matches all the requirements in the box below: 
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11. Once the password is strong enough, the submit button will turn dark blue/black. Have the customer click submit – they will be redirected back to the login page where they can enter their email and new password.

Password Requirements

Passwords created must include the following:

• 12 characters
• Number (0-9)
• Upper Case Letter (A-Z)
• Lower Case Letter (a-z)
• Symbol (!@#$%^&*)
• Non-leading or trailing spaces

Please note, passwords cannot begin or end with a symbol or number.  They must begin with a letter.