Customer Portal - Billing Information needs to be updated for Customer

Billing Information needs to be updated for Customer

In the event that a customer’s portal is not accepting their billing information when attempting a payment because it is incorrect or needs to be updated, please refer the customer back to the Community Manager as they have access and will need to update the information.

Please note that if a customer attempts to change the billing address they will receive an error message stating either the account number or the routing number is required, or they will receive a message stating that the address is incorrect.

The billing address in the portal *must* match the billing address listed in the customer’s Netsuite profile.

If concierge/resident support has confirmed all of the information matches, please reassign the ticket to the community manager, and submit with screenshots.

Please note that the system will need to sync the information with RentPayment before the customer sees the change.