Customer Portal - Unknown error when attempting to create new account

Unknown error when attempting to create new account

This occurs when the customer is trying to create a new account within the customer portal, but are receiving, "Unknown error has occurred" message.

• Customers will receive this notice when they already have an account in the new customer portal.
• Please have customer go back to login in page, click on “need help”
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• The customer will need to add in their email, then click Submit 
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• Once you click Submit, a 6-digit validation code will be emailed to you.  
• Please check the email affiliated with your Customer Portal account. 
• Click on "Reset Password Page"
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• Fill in all required fields below:
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  • Please note, a password may NOT begin with a symbol or a number.  If the password does not begin or end with a letter, the next time the customer tries to login using the password they will receive an error message. 
  • Please confirm the customer only puts the symbols or letters in the body of the password and not the beginning or end.