Incentives

Incentives are a concession – such as discounted site rent or a free month of rent – meant to entice a prospective resident or guest to close the deal. Sun Homes offers standard monthly incentives, as well as quarterly incentives for applicable properties and special incentives when applicable and/or approved.

In order to offer any concession valued at more than 5 days of free rent, an incentive must be selected on the application. Written RVP approval is required anytime an incentive is selected. Approvals must be uploaded to the application's communication tab in NetSuite.

Viewing Available Incentives

1. Navigate to Sales Process > Incentives > List .

2. If needed, use the available filters to narrow the list to incentives according to incentive type or application type. You will likely want to set filters to view Active and Approved incentives as well.

3. To see incentive details, hover over the Headline.

Selecting an Incentive

Every application has a required field to indicate whether an incentive is to be applied. Property team members can select an incentive as part of the application process. Incentives can only be selected by the property prior to application submission . If an application has already been submitted and an incentive needs to be applied, submit a Concierge ticket to have the appropriate incentive applied. Written approval from the RVP must be provided anytime an incentive is used.

1. Open an application that is in the "Application in Progress" status.

2. On the Primary Information sidebar tab, scroll to the Incentives section at the bottom.

3. Click the pencil icon and select Yes if there is an applicable incentive, or No if there is not.

• Note: If there is no applicable incentive, there is no further application to take. Make any other application updates and submit the application for review when ready.

4. If an incentive applies, at the top of the page, click Select Incentive.

• A popup with available incentives will appear.

5. Click the Incentive Code to view the incentive's details, or click Apply next to the incentive that you wish to add to the application.

• Confirm that you wish to apply the incentive you selected.

• The incentive has now been applied to the application.

6. Upload the RVP's written approval for the incentive to the Communications tab.

• Note: The community team can only add an incentive to an application while it is still pending submission. If an incentive needs to be added to a submitted application, contact Concierge. If an application has a status of Signing Ready, or if an incentive needs to be added or corrected on a Lease Agreement, contact Concierge.

Viewing Selected Incentives

1. You can view the incentive by scrolling to the bottom of the Primary Information page of the application.

2. You can also view the impact of the incentive on the monthly rates by looking at the billing schedule. To do this, open the DocEngine Documents tab and click View in the Billing Schedule field.

3. In the Billing Schedule popup you will see the applied incentive and the effect on each invoice amount for the customer.

Requesting Exception Incentives

Exception incentives are incentives that require additional approval to apply to an application. To apply an exception incentive to an application, property managers should email [e-mail] with:

• Application details
• RVP approval
• Description of the desired incentive

Please allow up to 24 hours for exception incentive confirmation or denial. If approved, the exception incentive will be applied to the application.

Applying Exception Incentives

Exception incentives can only be added to applications in NetSuite by users with the following roles:

• UW
• UW Admin
• Revenue Management Admin
• Revenue Management
• PMS Admin

To apply exception incentives:

1. Navigate to Sales Process > Application > List .

2. Search for the desired application.

3. Click the App ID .

4. Click Select Incentive .

5. Search for the desired exception incentive.

6. Click Apply .

7. Click OK .

The exception incentive has been applied to the application.

Removing an Incentive

1. Open the application with the incentive you wish to remove.

2. Click Clear Incentive.

3. Confirm that you wish to remove the incentive.

4. The incentive has been removed.

Requesting New Incentives, Incentive Extensions, and Reactivation of Inactive Incentives

Property managers can request the creation of new incentives, extensions on current incentives, or the reactivation of inactive incentives by emailing [e-mail] with details. Be sure to include all relevant information with the request, including which sites should be included, the desired duration of the incentive, and why the incentive is needed.

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SunSource Knowledge Base Article: https://sunsource.suninc.com//Interact/Pages/Content/Document.aspx?id=6489