Customer Support - How to submit an application?

How to submit an application?

Customers can submit an application for available homes through the Customer Portal. 

Please note, when applying, all customers will want to have the following information ready:

• Birth Dates and SSN numbers for all occupants
• Your current and past addresses and employment information
• There is a $25 non-refundable fee per application

To apply for an available home, please follow the steps below:

1. Customers must specify if they are applying on their own or jointly and must choose a move in date.
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2. In the event that the customer’s information cannot be identified, they must go to the property office for a physical application as concierge resident support is unable to provide the reasons for the failure of verification
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3. Communication preferences are optional, however the customer must accept the Electronic Consent Agreement to proceed
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4. Customers must provide at least 36 months of residential history and they must including the months box. All information requested is required.
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5. In the event that the customer has more than one current job, they will add the second job as an additional income source
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6. Per the information provided in the online application, application fees are non-refundable.
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7. Customers must continue past the payment page to the “review and submit page”. Applications are not considered complete until the customer has received a confirmation of application submittal and an option to download their application as a PDF
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