Customer Portal - Customers not receiving password reset verification code

Customers not receiving password reset code

If a customer has not received and password reset code after multiple attempts and are also receiving a message stating that they already have a username in the system:

1. Go to: https://app.sunwebportal.com/auth/resendVerifyCode
2. In the email address field below, enter the customers email address on their behalf and then once entered, click Submit.
3. 
4. Once the Customer received the code, redirect them to the Need Help link where they will find the option to confirm their email.  
5. https://app.sunwebportal.com/auth/forgotPassword
6. Then select Confirm Your Email Address
7. 
8. The customer will need to enter both their email address the verification code that was sent to their email.  Once entered, they'll need to click Verify Code.
9. 
10. Once the code is verified, the site will redirect the customer back to the login page where they proceed to their account.