NetSuite - Waiving One-Time Late Fees

NetSuite - Waiving One-Time Late Fees

Property managers have the ability to waive late fees for a resident one time without additional approval.  Property managers can only waive a late fee if the count is zero (0) without RVP approval. 

To waive a one-time late fee in NetSuite: 

1. Navigate to the Delinquent Customers screen. 
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2. Select the Late Fee Invoices tab. 
   
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3. Click the checkbox next to the desired resident. 
   
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4. Click Waive Late Fee. 
   
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5. Enter the reason for the waive. 
   
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6. Click Submit. 
   
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The late fee will be credited back to the resident's ledger.