Customer Portal - Receiving an error when submitting a payment

Customer is Receiving an Error When Submitting a Payment

When submitting payment information via the Customer Portal, if the customer is using a card and receiving an error, please confirm the following:

• Is the payment set to "Any Payment" in NetSuite?
  • If not, this will need to be updated: 
  • 
• Is the customer using the format MM/YYYY instead of MM/YY
• Is the customer able to make an echeck payment instead?