Customer Portal - Customer showing past due bill for utilities

Customer showing past due bill for utilities

If a customer reaches out and says they have a past due balance being displayed in their Customer Portal that has already paid.  Please confirm the amount is the same as their upcoming utility balance in their Customer Ledger.  This is because there was a credit memo from our vendor that accidentally applied to the customer’s December utilities invoice leaving the November invoice open.

1. There is a fix in the works and there is no need to create a ticket.

2. Please make customer aware that this is a known issue – close ticket.

Example: