NetSuite - Completing a Tenant Change Request (TCR)

Completing a Tenant Change Request (TCR) in NetSuite 

TCR / Tenant Change Request on active lease agreement

• Unfortunately, RV properties do not have the ability to complete a TCR (Tenant Change Request)

Name Change Required 

• If the primary's guest name is misspelled or changes due to for instance marriage, divorce, etc. The Team Member will need to submit a TCR (Tenant Change Request) to update.
• If the co-guests or occupants within the RV lease Agreement name needs to be updated, the property office has the ability to do so by editing the Customer Record.

Change and/or Removing Guests

• Unfortunately, there is no option to remove a primary guest or to re-assign to a co-guest to be the primary guest.  In the event a primary guest needs to be removed from a RVLT, the primary guest must be checked out, and then a new reservation/long-term agreement must be created with a new primary guests information. 
• The property office has the ability to change/remove co-guests and occupants.  Details instructions can be found in the following KB article: Guests and Occupants on RV Long Term Sites

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