NetSuite - Misapplied payment when payment deposited once but recorded multiple times

Please note: Mis-Applied Payments should not be used to correct any other type of ledger issues (such as discounts, incentives, extra charges/credits, etc.). Please contact Concierge or your property accountant if you have questions about what item to use to correct a problem with a specific ledger. Follow the appropriate steps below according to your scenario.

Misapplied payment when payment deposited once but recorded multiple times

1. Log in to NetSuite and navigate to the ledger of the customer whose payment was applied for the wrong amount.
2. Verify how many payments were actually deposited by the bank and how many need to be removed as duplicates.
3. To remove the duplicates, click Add Charge.
   • Select the billing type as One Time
   • Security Deposit as No,
   • Select Mis-Applied Payment as the item
   • Enter the amount that will cancel out the duplicate payments that were never actually deposited. 
   • Enter a Remark indicating the reason, payment number, and date
     • example: “Payment recorded twice in error – PMT23456 and PMT23457 both on 4/1/24”
   • Click Submit.
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4. Review the ledger for accuracy.

Please reply back to this email with specifics if you have any difficulty.  

Thank you,